General Courses

Overview

Our general courses comprise a set of effective methods for improving operational activities. Often, these methods are associated with the automotive industry and six sigma programmes; however, in practice these methods are applied to a diversity of business situations.

Courses

Problem Solving (8D)

Structured Problem Solving (8D)

Course Description

This course helps participants to develop the skills and good practices which are appropriate for solving even simple problems, as well as those problems which are more challenging.

Duration/Delivery Mode

Typically 2 days.

Target Audience

Multi-disciplinary: All personnel who lead, or are involved with, problem-solving and continual improvement activities.

Benefits

  • Enables personnel to become more effective at problem solving.
  • Helps to establish a formal process for solving and managing problems.

Course Summary

Related Courses

FMEA

Failure Mode and Effects Analysis (FMEA)

Course Description

This course is widely applicable to organisations which manufacture products, or deliver services. It is also particularly relevant to ISO/TS 16949 and six sigma programmes.

Duration/Delivery Mode

Typically 1 day.

Target Audience

Multi-disciplinary: Managers, process owners, engineers and other personnel who are involved in processing, or contribute to the advanced product quality planning process.

Benefits

  • Focuses attention on meeting customer requirements.
  • Helps to avoid product and process problems.
  • Helps your organisation to avoid costly errors and embarrassing ‘in-service’ failures.

Course Summary

  • Defining a process
  • Identifying failure modes, effects and severity
  • Special characteristics
  • Causes and occurrence
  • Process controls and detection methods
  • Interpretation of ratings, risk prioritisation, preventive actions
  • Error-proofing devices
  • Control plan methodology

Related Courses

MSA

Measurement Systems Analysis (MSA)

Course Description

This course is applicable to organisations which use measurements and gauges, and has particular relevance to ISO/TS 16949 and six sigma initiatives. The reliability of measurements is an important consideration in any situation where the measurements are used for decision-making purposes.

Duration/Delivery Mode

Typically 2 days.

Target Audience

Managers, engineers and technicians, who are involved in selecting and maintaining measurement systems. To fully appreciate this course, an understanding of basic statistical principles is desirable; hence, it is recommended that participants have attended the Foundation Level SPC Course.

Benefits

  • Enables you to select a measurement system which is capable for the required task.
  • Enables you to satisfy the measurement systems requirements for ISO/TS 16949.
  • Helps you to avoid costly measurement errors.

Course Summary

  • Concept of measurement uncertainty
  • Types of measurement system error
  • Measurement system discrimination
  • Methods for evaluating repeatability and reproducibility (gauge R&R study)
  • Analysis of results
  • Attribute measurement studies
  • Other measurement systems studies (e.g. bias, stability, linearity)
  • Use of Minitab® software (Please see Minitab® page)

Related Courses

SPC Awareness

Statistical Process Control (SPC) – Awareness Level

Course Description

This course provides an easy to follow introduction to the key principles of process control and capability. The objectives are:
1. To enable personnel with little or no prior knowledge of statistical methods to understand how these methods can support the management and improvement of business processes.
2. How SPC can help with understanding the sources of variation which affect a process.
3. To familiarise personnel with the terminology used in an SPC context to enable them to communicate with others.

Duration/Delivery Mode

Typically 1 day.

Target Audience

Managers, supervisors, shift/team/section leaders, process personnel, buyers, marketing/sales personnel, etc.

Benefits

  • Participants will understand how SPC methods can assist them in their work activities.
  • Participants will be able to understand the SPC jargon used by their colleagues and customers.
  • The course contributes to the implementation and maintenance of ISO/TS 16949.

Course Summary

  • Limitations of inspection and test activities
  • Understanding process variation through data
  • Process control charts
  • Common and special causes of variation
  • How to use and interpret a control chart
  • Over-adjustment of a process
  • Finding the root causes of process variation
  • Process capability and performance
  • Use of SPC to achieve the best set-up for a process

Related Courses

SPC Foundation

Statistical Process Control (SPC) – Foundation Level

Course Description

This course illustrates the benefits of monitoring a process in real time for problem solving, improvement and ongoing management. The course is applicable to a wide range of business process situations where data is used to understand the performance of both manufacturing and non-manufacturing processes.

Duration/Delivery Mode

Typically 2 days.

Target Audience

Quality technicians, continual improvement practitioners, SPC facilitators, data analysts, laboratory personnel, engineers and team leaders who are involved in setting-up and interpreting control charts and computing capability indices. Also, those personnel who need to understand the principles and terminology in order to communicate effectively with customers, suppliers and other personnel.

Benefits

  • Improves productivity and delivery through the prevention of nonconforming products and services.
  • Encourages staff to be responsible for monitoring and improving their work process.
  • Provides a valuable contribution in the pursuit of continual improvement.

Course Summary

  • Limitations of inspection and test activities
  • Understanding process variation through data
  • Control charts for variables
  • Calculating control limits
  • Common and special causes
  • Decision rules and interpretation of a control chart
  • Finding the root cause of process variation
  • Control charts for attributes
  • Multiple characteristics and pareto
  • Process performance and capability
  • Setting-up and maintaining a control chart
  • Use of Minitab® software (Please see Minitab® page)

Related Courses

Minitab®

Use of Minitab® Software

Course Description

Minitab® software is synonymous with data analysis, quality and continual improvement. For the benefit of those participants with an interest in Minitab®, relevant use of this package is demonstrated during the selected course. Course participants are welcome to bring a laptop computer preloaded with Minitab® software and to follow through the examples presented during the course, many of which are ‘real world’ data sets. Participants who currently do not have access to Minitab® may wish to download a free 30-day trial version from www.minitab.co.uk and use this during the course.Please note that Icanthus Limited does not supply software.

Benefits

  • Participants will gain an understanding of the use of Minitab® software in support of the training received during their selected course.
  • Participants will gain an appreciation of the significant benefits of using Minitab® software.

Course Summary

  • Please see details on relevant course page

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